Resumes by Lana is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by email, via out website www.resumesbylana.com, from your website, from media and publications, from other publicly availble sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonable expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Use of AI Transcription Services
In the course of providing our services, we may use Heidi, an AI-powered transcription and note-taking service, to assist with recording and transcribing consultations and meetings. When using Heidi:
When the Heidi system is activated, an audio recording of your conversation with your consultant will be made and sent to Heidi. Heidi will use this recording to produce an automated summary of the consultation. Heidi won’t share your information with anyone else and does not retain a copy of the audio recording, your information will remain in Australia throughout the process.
Heidi helps to ensures that your consultant can focus more on your conversation and less on manual note taking, enhancing the quality of service you receive.
Your consent is crucial for us to use this technology. If you do not provide consent, Résumés by Lana won’t use the Heidi system, and your consultant will take notes manually instead.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Résumés By Lana will not charge any fee for your access request, by may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from your before releasing the requested information.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of
circumstances including the following:
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
0493 423 983
Canberra, ACT, 2914
Effective date : 25th day of March, 2022
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Contact
Based in Canberra, partnering with clients across Australia.
hello@resumesbylana.com
0493 423 983
© 2024 Resumes by Lana
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